Terms and Conditions

Sirconcierge.com usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sir Concierge's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Within this agreement the terms "we", "our" and "us" refer to Sir Concierge; "you" and "your" refer to the clients; "the services" means the services which you have involved us to undertake on your behalf; "supplier" means a third party who we have contacted for you to carry out services at your request.

The use of this website is subject to the following terms of use:

Sirconcierge.com is preserved for your personal use and viewing. By accessing and using this website which outlines these terms and conditions constitutes your approval of these terms and conditions. They commence the date of which you first use this website.

You agree to use this website for lawful purposes only, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

The enquiry form within the contact us section of sirconcierge.com should provide us with accurate information relevant to your travel requirements. Sir Concierge may also use this information to keep you updated with special offers and promotional activities. The tick box gives you the option to 'opt out' of receiving up to date promotional information. By ticking this box, you are confirming that you don't wish to receive this information.

Disclaimer

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of Sirconcierge.com.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Virus protection

We make every effort to check material at all stages of production and we carry out anti-virus program updates on a routine basis. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of Sirconcierge.com after a change has been made is your approval of the change.

Use of Sir Concierge Services

SUPPLIERS

(1) Sir Concierge will not be held responsible for products and services offered by us on behalf of the supplier/suppliers. However, we shall make every effort to ensure that any supplier selected by us is appropriate, qualified and insured.

(2) You must agree that a contract between you and the supplier is independent therefore you should decide whether to enter into any contract with any third party for the supply of services or sale of goods. Your contract for services or products will be made with the relevant supplier and not us.

In addition, any payments required by a supplier are your responsibility and shall be in accordance with the independent contract formed between you and the supplier.

(3) Our company shall not be liable for any loss, cost, expense, damage, or in the respect of personal injury and even death (except where due to our negligence) resulting from the services, or from suggestions and information supplied to you by us or by the supplier. We reject all liability for any act of a supplier and its employees or any loss incurred by you as a result of any supplier.

(4) We shall not be liable to anyone for any loss, cost, expense and damage arising from requests or instructions supplied to you by the supplier and its employees or for any fault of your own.

(5) Unless you have requested or agreed to a particular supplier a specific charge for the services, we shall ensure that the supplier charges are reasonable and in line with the current local market. However, we do not warrant any supplier's charges for any services which have been negotiated and agreed by you direct with the supplier.

(6) Although we are confident that our suppliers will carry out the service to a high standard, we shall not be liable if the supplier and its employees work falls below standard.

(7) We shall not be responsible for the security of communications sent by us to you or the supplier which is outside the Data Protection Act 1998. Please inform us if you have a preferred method of communication other than email.

(8) You will be responsible for obtaining from other parties any consent that may be necessary for the services to be provided.

(9) In the event of you requiring work at a particular location, it is your responsibility to provide us/the supplier/third party with the necessary access and consents.

HOURS

Our normal working day is 9am to 5.00 pm Monday to Friday. This excludes weekends and Public Holidays. However if our services are required outside office hours, our charges may increase in accordance with our tariff structure.

FEES

(1) Sir Concierge fees are agreed on application.

(2) If you become a Sir Member, you are entitled to preferential rates and other exclusive benefits. The membership fee is £100 VAT per month. You agree to sign up to a period of 12 months. Payment is taken on the first day of every month for twelve month duration. A receipt of payment will be sent out every month to the address kept on our records. Members can also pay for the twelve months membership in full on the day the membership commences.

(3) If additional hours are required, the member will receive an invoice following the completion of agreed tasks. Payment is then required within 7 days upon receipt of invoice. Interest at 2% pa above the Bank of England base rate will be charged upon any balance due which remains unpaid 7 days after invoice.

(4) We will provide all receipts for expenses to you and we will be liable for any loss of receipts by us.

(5) Sir Concierge offers a free 30 minute consultation for every new client, by appointment only.

(6) Sir Concierge offers an out of hours service (includes mornings before 9am, evenings after 6pm and weekends), price on application.

(7) Sir Concierge reserves the right to chase any unpaid or overdue invoices.

(8) Sir Concierge accepts cash, cheque or BACS payment.

CANCELLATION

(1) You cannot cancel this agreement within the 12 months period however you may cancel after the twelve months have lapsed. Any payments which are left outstanding must be cleared before terminating the contract.

(2) Sir Concierge does not offer any refunds.

(3) We reserve the right to make a search in relation to your financial status with a credit reference agency who may keep your personal data on file.

SERVICES

(1) Sir Concierge acts in accordance with the instructions issued by you and you authorise every instruction and all information given by you to us shall be accurate, true and correct.

(2) We accept no liability for any information, material or services provided to you by any third party/organisation. Should you contract or decide to contract with any third party/organisation, the contract will be directly between you and the third party/organisation.

(3) We accept no liability for any dispute arising from any agreement made between you and any third party/organisation or supplier.

(4) Any service which requires purchasing tickets or booking places will be subject to the terms and conditions of the operator or supplier. Sir Concierge only acts as an introductory agent on behalf of the supplier.

(5) When you use our services, you authorise us to debit your payment card for deposit purposes.

(6) We shall not be held liable for any amount forfeited as a result of you cancelling the booking i.e. restaurant/hotel booking. You will be held responsible for any charges made by a third party in respect of you cancelling your booking/appointment.

(7) We shall not be liable to you if any document purchased by us for you (e.g. theatre/festival tickets) is subsequently found not genuine or if it is not accepted by another party. However, we will make every effort to ensure that everything is legitimate.

(8) When purchasing tickets for you, all sales are final, no refunds or cancellations are issued after you have purchased your tickets. In the event of the event being cancelled, Sir Concierge will not be held responsible for loss of money.

(9) We shall not be liable for any products or services that we purchase for you that are not up to your standards for example groceries or clothes etc. however we will endeavour to source the highest quality products possible for your budget at all times.

(10) Any charges that we tender for the services to any supplier will be on the basis that we do so on your behalf and that you refund payment to us upon demand, unless you have provided the necessary funds beforehand.

(11) We shall not be liable if we do not perform our tasks, or the services are not performed by a third party for reasons beyond our control for example the weather.

(12) We reserve the right to refuse any request which we feel inappropriate.

Trading Status

Sir Concierge is a trading name of Signature Automotive Limited, registered in England with Company No. 552 4057 | VAT No. 867165785

We reserve the right to make changes to our Terms and Conditions without prior notice.

If you want to complain about a supplier or third party, please notify the supplier directly. However, we would require an informal notification.

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